Shipping policy

Thank you for choosing VAYR. We are committed to delivering our "Cosmic Mystery" aesthetic directly to your doorstep with efficiency and care.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

We offer shipping across all governorates in Egypt. Shipping charges for your order will be calculated and displayed at checkout.

3. Local Pickup

(Optional: Use this if you allow office/warehouse pickups) After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days. We will send you an email when your order is ready along with instructions.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery time, please contact us at support@vayr-cs.com with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes

Please note that our carriers do not deliver to P.O. Boxes. We require a physical address and a valid phone number to ensure a successful delivery.

6. Damages and Issues

VAYR is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact the shipment carrier to file a claim or reach out to our support team immediately with photos of the damaged packaging. Please save all packaging materials and damaged goods before filing a claim.